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Guest Services Manager, Islander on the Beach, Full Time 18-242

Come join our team!


Come join our team!


Why?


You're Gonna Love It Here!


When you work at Aqua-Aston, you become part of our ohana. We are a tightknit group of diverse individuals who encourage each other to be our best selves.


It's Not Just A Job


Our employees smile, not because we want our guests to feel welcome, but because we can?t help it. Our work is fulfilling because we?re in the business of spreading aloha to our guests.


We Make Promises


Aqua-Aston offers competitive benefits, opportunity for growth, and a fun, rewarding work environment. We believe respect and teamwork are integral to our company?s success.


Job Description


Position Summary;


Responsible for the training and supervision for: Guest Services Supervisor, Guest Services Agent, Bell/Valet Attendants, Bell/Valet Captain, PBX Attendants. Maintain data on past/future room occupancy and other pertinent information. Maintain correspondence and accurate records/files for the property. Inform other departments of occupancy counts and changes.


Position Responsibilities:



  • Prepare and be accountable for the annual budget for guest services, concierge, and guest attendant functions.

  • Ensure front desk operations are functioning according to Aqua-Aston's policies and procedures. Check for accuracy all daily/monthly reports processed by guest services.

  • Approve schedules for guest services and concierge. Work closely with food and beverage, administration, housekeeping and maintenance departments keeping them informed of occupancy, forecasts, and changes.

  • Hire, discharge and motivate employees. Responsible for ensuring that all employees are trained and knowledgeable in providing premium guest service and that all work is being completed in a timely and accurate manner.

  • Keep Guest Services informed about Aqua-Aston policies and procedures. Conduct employee reviews and performance evaluations.

    Position Requirements:




  • College degree and/or diploma in Business or Hospitality Management preferred.

  • Must be able to speak, read, write, and understand the English language.

  • Previous supervisory experience required. Must have strong organizational business and accounting skills.


Property/Location


Islander on the Beach, 440 Aleka Place, Kapaa, Kauai, HI 96746


Diversity Commitment


We celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better ? a better place to work, a better place to grow, enabling a better way to see the world. We are fully committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.


 

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