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Guest Services Agent, Islander on the Beach, Part Time 18-229

Come join our team!


Come join our team!


Why?


You're Gonna Love It Here!


When you work at Aqua-Aston, you become part of our ohana. We are a tightknit group of diverse individuals who encourage each other to be our best selves.


It's Not Just A Job


Our employees smile, not because we want our guests to feel welcome, but because we can?t help it. Our work is fulfilling because we?re in the business of spreading aloha to our guests.


We Make Promises


Aqua-Aston offers competitive benefits, opportunity for growth, and a fun, rewarding work environment. We believe respect and teamwork are integral to our company?s success.


Job Description


Position Summary:


Check in and check out guests, collect rent money, make guest and owner reservations and process all guest charges. Answer telephone switchboard and process calls and messages. Process all guest complaints to the appropriate personnel in order to maintain highest levels of guest satisfaction.


Position Responsibilities:



  • Process guest check-in and check-out and collect rent money. Process credit cards as per Aqua-Aston Hospitality procedures. Responsible for accurate daily collection of money and preparing daily reports.

  • Answer property's incoming telephone switchboard and direct calls to appropriate person. Record guest telephone and other incidental charges as applicable.

  • Use computer to make reservations or check unit availability for guest or owner inquiries.

  • Prepare work orders for housekeeping and maintenance departments when problems are reported by a guest. Interface with Owner Relations and property management as necessary. As applicable follow up to make sure that problems have been resolved.

  • Perform clerical duties such as typing, filing, recording, mailing and computer data input processing.

  • Prepare daily rent receipt journal, deposit receipts, and other reports as required.

    Position Requirements:




  • One of more years? experience in customer service preferred. Previous hotel/resort experience in front desk helpful.

  • Must be able to speak, read, write and understand the English language.

  • Ability to stand for long periods of time.

  • Ability to work weekends, holidays and a flex shift as needed.


Property/Location


Aston Islander on the Beach, 440 Aleka Place, Kapaa, Kauai, HI 96746


Diversity Commitment


We celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better ? a better place to work, a better place to grow, enabling a better way to see the world. We are fully committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.


 

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