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In House Concierge-Kauai Beach Villas Kapaa

Company Name:
Wyndham Grand Pittsburgh Downtown
POSITION SUMMARY:
Effectively supports resort guest service by providing information regarding and booking of on-site and area activities, amenities, attractions and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include percentage of time spent on each duty/responsibility and categorize from highest to lowest percentage. This is not inclusive of all duties, just the essential functions of the position. Other duties may be assigned.
80 % Assist owners and guests with information regarding resort and area activities, amenities, attractions and services, making reservations where requested.
10 % Create and maintain informational files regarding on-site and area activities, amenities, attractions and services.
5 % Clean, stock and organize concierge desk area.
5 % Develop business relationships within the community in order to secure discounted rates or other benefits for resort guests.
SUPERVISORY RESPONSIBILITIES:
None
## Qualifications
EDUCATION AND/OR EXPERIENCE:
Indicate minimum requirements necessary for this position.
High School diploma
A minimum of 6 months of related customer service experience required.
SKILLS AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Ability to read and comprehend routine instructions, short correspondence and memos.
Ability to give high priority to customer service.
Ability to communicate clearly and effectively to small or large groups.
Ability to provide oral and written directions.
Ability to read, write, speak and understand English.
Ability to write simple correspondence.
Ability to use basic office equipment including fax, copier and personal computer.
LICENSES, CERTIFICATES AND REGISTRATIONS:
None required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Must be able to occasionally lift and move up to 10 pounds.
Reaching, stooping, kneeling and crouching
Grasp, handle or feel objects
Talk and hear
Close vision, peripheral vision and the ability to adjust focus.
Frequent standing and walking, up to 2 hours at a time and 8 hours in a shift
WORK ENVIRONMENT:
Indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations and temperature changes.
Some computer use at workstation.
Frequently work at fast pace with unscheduled interruptions.
Responsibilities frequently require an adjusted work schedule, including evenings, weekends and holidays to meet resort operating demands.
Job: Marketing
Primary Location: United States of America-Hawaii-Kapaa
Employee Status: Regular
Type of Employment: Full-time
Business Unit: WVO - Sales-Marketing

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